Put it in this box and send it nowhere.

It's time for another Xbox 360 Wireless Racing Wheel update!

I got a very large box on Monday. Enclosed was a strip of packaging tape and a sheet of picture instructions showing what to do. Take the wheel -- not the pedals or mounting bracket -- and put it in the box, with the sides folded like so. Use the strip of packing tape to seal the box. Put the return shipment label over the original shipping label.

Hang on a second. What shipment label?

Yes, it seems they forgot to include that critical piece of equipment.

So, I called my friends at 1-800-4MY-XBOX. I got past the automated gatekeeper and to (I assume) a living person. I told him my situation, he looked something up, and then told me that the wheel retrofit works differently, and they won't send me a box, I need to send my own.

Er? But I have a box, it was sent to me. After explaining this, he says he needs to put me on hold and talk to "his resources". (But first, he asks me to verify my information, including my 360's serial number; good thing I decided to make this call working from home today.)

20 minutes of bizarre techno-pop hold music (singing in English, with an occasional female voice in between songs who said a few words in a language I couldn't identify) later, he comes back on the phone to tell me they will be sending another box with the return shipment label, and he gives me a new reference number to write on the outside of the box.

I admit, buying the wheel was an indulgence. I haven't used it that often. Although I have been looking forward to PGR4, it was released early this month, but I still haven't picked it up, knowing full well that Halo 3 will continue to monopolize my time for a long time yet. So I'm able to view this whole retrofit saga with detached amusement. After all, it could be worse...

No comments: