Just got this letter from Xbox Support:
Dear Wireless Racing Wheel Owner,
Thank you for registering to receive the free wireless wheel retrofit. We are contacting you to let you know that you will be receiving a pre-paid shipping carton for you to send your Wireless Racing Wheel in to Microsoft for the necessary retrofit. The carton will be sent to your registered mailing address, and will contain packing materials, a return postage label, and instructions for the return.
You should receive your retrofitted Wireless Racing Wheel within 2-4 weeks of its receipt at Microsoft. After the retrofit, the customer can use the AC DC adapter.
For further information and support, please contact www.xbox.com/support.
A phone call to tell me this same thing wouldn't surprise me.
What does surprise/concern me, though, is that last line in the second full paragraph: "After the retrofit, the customer can use the AC DC adapter." Suddenly they talk to me in the third person?
Call me a snob or grammar nazi if you will, but I expect communication to be gramatically correct, especially if it's customer service from a multi-billion dollar company.