Years ago, I was somewhat amused when we had a problem with our internet, and when I called Comcast service, the automated message suggested reporting the problem on their website.
Last week, when our internet went out and took the Comcast VOIP service with it, we had to call Comcast customer service from our cell phone and set up service. The customer service rep asked if there was a phone number by which we could be contacted (since our home phone was out), and we gave them the cell number.
Today, I finally got around to checking the messages on Comcast voice mail that came in while our service was out. The message left was from Comcast customer service, telling us we had an appointment set up.
insert eye roll here