During the saga of the Xbox 360, I mentioned that I initiated a ticket with regards to my wireless racing wheel. I thought it would be amusing to mention that I received another call about the wheel on Saturday. A message was on my machine saying they needed the serial number of the wheel. I gave it to them when I first made the call, but ok, I'll play along.
The guy who answered the phone this time was generally clueless. He pulled up my account, and then proceeded to ask me what I was calling for, did I want to return the wheel, or have it replaced? That initial question, along with his heavy accent suggesting english was not his first language, did not give me much hope for a stress-free phone call. After several minutes of feeling like I was talking to a mound of silly putty, we got to the point where he asked me for the serial number. This wasn't as easy as it sounds, as the barcoded sticker has two numbers on it, one above and one below, in different formats, and neither is labeled with anything that would indicate which might be the actual serial number. I gave him one that seemed to satisfy him (the same that I decided on over a week ago with the help of the very helpful guy who took my information the first time). Then, again, he asked me what part I wanted replaced. "I don't know what needs to be replaced! All I know is there's supposed to be a 'retrofit kit'." He then proceeds to read me the description of the issue, in full, verbatim, as it appears on the Xbox.com website. And then I managed to end the call before he could ask me again what I wanted him to do.
I'm really hoping I don't keep getting calls from them to tell me that nothing's changed, or they need another piece of information from me that they already have. This is starting to get annoying. It's like dealing with Mr. Short-Term Memory.